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Back to Integrations

Zendesk

Manage support tickets, users, and organizations in Zendesk

Zendesk is a Supportintegration for Sim, the AI workspace where teams build and deploy AI agents. Sim's Zendesk integration provides 26 Zendesk tools that AI agents can use inside Sim's visual workflow builder. Zendesk connects with an API key. Free to start at sim.ai.

View docs

Last updated June 12, 2026

Overview

Integrate Zendesk into the workflow. Can get tickets, get ticket, create ticket, create tickets bulk, update ticket, update tickets bulk, delete ticket, merge tickets, get users, get user, get current user, search users, create user, create users bulk, update user, update users bulk, delete user, get organizations, get organization, autocomplete organizations, create organization, create organizations bulk, update organization, delete organization, search, search count.

How to automate Zendesk with Sim

  1. 01

    Create a free account

    Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

  2. 02

    Add a Zendesk block

    Open your workspace, drag a Zendesk block onto the workflow builder, and paste in your Zendesk API key.

  3. 03

    Configure, connect, and run

    Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Zendesk automation is live.

Agent templates

Ready-to-use templates featuring Zendesk. Click any to build it instantly.

Supported tools

26 Zendesk tools available in Sim

Get Tickets

Retrieve a list of tickets from Zendesk with optional filtering

Get Ticket

Get a single ticket by ID from Zendesk

Create Ticket

Create a new ticket in Zendesk with support for custom fields

Create Tickets Bulk

Create multiple tickets in Zendesk at once (max 100)

Update Ticket

Update an existing ticket in Zendesk with support for custom fields

Update Tickets Bulk

Update multiple tickets in Zendesk at once (max 100)

Delete Ticket

Delete a ticket from Zendesk

Merge Tickets

Merge multiple tickets into a target ticket

Get Users

Retrieve a list of users from Zendesk with optional filtering

Get User

Get a single user by ID from Zendesk

Get Current User

Get the currently authenticated user from Zendesk

Search Users

Search for users in Zendesk using a query string

Create User

Create a new user in Zendesk

Create Users Bulk

Create multiple users in Zendesk using bulk import

Update User

Update an existing user in Zendesk

Update Users Bulk

Update multiple users in Zendesk using bulk update

Delete User

Delete a user from Zendesk

Get Organizations

Retrieve a list of organizations from Zendesk

Get Organization

Get a single organization by ID from Zendesk

Autocomplete Organizations

Autocomplete organizations in Zendesk by name prefix (for name matching/autocomplete)

Create Organization

Create a new organization in Zendesk

Create Organizations Bulk

Create multiple organizations in Zendesk using bulk import

Update Organization

Update an existing organization in Zendesk

Delete Organization

Delete an organization from Zendesk

Search

Unified search across tickets, users, and organizations in Zendesk

Search Count

Count the number of search results matching a query in Zendesk

Frequently asked questions

Sim's Zendesk integration adds 26 Zendesk tools to the AI agents you build in Sim's visual workflow builder — no code required. Manage support tickets, users, and organizations in Zendesk. Teams often pair Zendesk with Rippling and Linear in the same agent.

You can get Tickets, get Ticket, create Ticket, create Tickets Bulk, and update Ticket with Zendesk in Sim, plus 21 more Zendesk tools listed on this page. Each runs as a tool inside an AI agent block, so an agent can chain Zendesk with services like Rippling and Linear and apply LLM reasoning between steps.

Connecting Zendesk takes about five minutes: (1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag a Zendesk block onto the workflow builder. (4) Paste your Zendesk API key to authenticate — you can find it in your Zendesk account settings. (5) Pick a tool such as "Get Tickets", wire up its inputs, and click Run — your agent is live.

Add a Zendesk block to your agent and select "Get Tickets" as the tool. Retrieve a list of tickets from Zendesk with optional filtering. Fill in the required fields — inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration. No code is required.

Rippling

Manage workers, departments, custom objects, and company data in Rippling

Linear

Interact with Linear issues, projects, and more

GitHub

Interact with GitHub or trigger workflows from GitHub events

SAP Concur

Manage expense reports, travel requests, cash advances, and more in SAP Concur

Sim

Start automating Zendesk today

Build your first AI agent with Zendesk in minutes. Connect to every tool your team uses. Free to start, no credit card required.